Terms and Conditions

These terms and conditions apply to the use of The Home Wine Making Company website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

Before you place an order, if you have any questions regarding our terms and conditions please email us at customers@thehomewinemakingcompany.co.uk or call us on (07921) 900211 9-5pm Monday to Saturday.

Registration:

You warrant that:

• The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
• You will notify us immediately of any changes to the Personal Information by contacting us by email or phone.
• You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Returns procedure

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.*

If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

We do not charge for returns except for unwanted items where we charge 20% of the full selling price.

Privacy Policy

Click to read the Homewares-direct Privacy Policy